Grievance Redressal - Learn Primerishta's Complaint Handling Process
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Grievance Redressal

  1. What is grievance redressal?
    Grievance redressal is the process of addressing complaints and concerns raised by clients regarding our services or interactions with other clients.
  2. What types of grievances can clients raise?
    Clients can raise grievances related to any aspect of our services, including but not limited to:

    Quality of matches
    Privacy concerns
    Misconduct by other clients
    Billing or payment issues
    Technical issues with the website or app
  3. How can clients raise a grievance?
    Clients can raise a grievance by contacting our customer service team through email, phone, or chat. They can also submit a complaint through our website at
  4. How are grievances addressed?
    Grievances are addressed through a formal process that includes:

    Acknowledgement of the complaint
    Investigation of the issue
    Determination of the appropriate course of action
    Communication of the outcome to the client
  5. How long does the grievance redressal process take?
    The length of the grievance redressal process can vary depending on the nature of the complaint and the complexity of the investigation. However, we strive to address all grievances as quickly as possible and keep clients informed throughout the process.
  6. What happens if a client is not satisfied with the outcome of the grievance redressal process?
    If a client is not satisfied with the outcome of the grievance redressal process, they can request a review of the decision by our senior management team. If the issue remains unresolved, the client may be able to seek resolution through legal channels.
  7. Does your company have a policy on confidentiality and privacy in the grievance redressal process?
    Yes, we take confidentiality and privacy very seriously in the grievance redressal process. We ensure that all complaints and investigations are kept confidential and that only authorized personnel have access to the information. We also comply with all applicable privacy laws and regulations.
  8. Can clients provide feedback on the grievance redressal process?
    Yes, we welcome feedback from clients on the grievance redressal process and use it to improve our services. Clients can provide feedback through our website or app, or by contacting our customer service team directly.